Gearlab guarantees all products to be free of material and construction defects for one year from the date of purchase. The limited warranty excludes any damage inflicted by the customer. Within the warranty period, Gearlab will repair, replace or refund any products deemed to be defective.
Please contact Gearlab at firstname.lastname@example.org with a description, photographs, and serial number of the paddle to initiate the warranty process. Proof of purchase is required. If Gearlab deems the product to be defective, Gearlab will send a Return Authorization Number to the customer with instructions on how to proceed. Gearlab will arrange to have the paddle picked up and cover the cost of return shipping. Upon receiving the package, Gearlab will work quickly to repair, replace or refund the product. If the product is no longer available, Gearlab will provide a comparable product as a replacement.