COVID-19 Update
The safety and well-being of our staff and customers is our top priority. We’re working hard to make sure that you can get your Gearlab orders as quickly as possible whilst keeping deliveries safe. We expect there be some delays to deliveries. Thank you for your patience and stay safe.
Transit Times
Preparing packages for delivery usually takes 5-10 business days and is NOT included in the overall shipping time (*Actual preparation time may vary due to high season). Actual transit times may vary depending on customs clearance, recipient country’s mail system, public holidays, freight, weather, and other considerations.
VAT, Import Duties & Custom Charges
While our oceans are free and connected, our country’s borders and duties may not be. VAT, Import Duties & Custom Charge regulations can vary significantly depending on where you live. Customers are responsible to pay any additional duties and tax if incurred at the time of delivery.
*European Union Area: VAT, Import Duties & Custom Charges are included at checkout for our EU customers when choosing shipping method including DDP (Delivered Duty Paid). This would expedites the delivery process with no additional cost.
Returns & Exchanges
We accept returns/exchanges of unused full-priced items purchased through GearlabOutdoors.com within 30 days of the purchase date.
*Free return shipping if we've sent you the wrong item, size, or your product arrived damaged.
*You have to pay for return shipping if you want to exchange your product for another size.
Disclaimer
Gearlab is striving to develop the very best products, and will do its best to promptly update information on the website. Note that the color calibration of individual computer, tablet and phone screens may not accurately depict the true product colors.
