Returns & Exchanges
We accept returns/exchanges of unused full-priced items purchased through GearlabOutdoors.com within 30 days of the purchase date.
*Free return shipping if we've sent you the wrong item, size, or your product arrived damaged.
*You have to pay for return shipping if you want to exchange your product for another size.
To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged and unworn, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Special Restocking Fees
We reserve the right to implement a 10% restocking fee, plus any applicable shipping and handling fees on purchase returns.
- Refusal of delivery or customs clearance
- No longer needed/wanted
- Accidental order
- Better price available
- Other circumstances uncontrolled by Gearlab
If the merchandizes are not returned in the same condition as it was sold, we may apply up to a 50% restocking fee, plus applicable shipping and handling.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), on sale items, and gift cards. Please get in touch if you have questions or concerns about your specific item.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.